23 May 2024 World leisure: news, training & property
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Spa Business
2023 issue 3

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Leisure Management - Time for an upgrade


Time for an upgrade

Spa software suppliers reveal the latest functions and features they’re bringing to market

There are many advancements in payment processing photo: shutterstock/Alejandro J. Vivas

Sneha Thuppul
Sneha Thuppul / photo: Agilysys

Agilysys has added a Therapist Portal so employees can see their schedules, commissions and gratuities, as well as electronic intake forms that keep them more informed about clients. Details can be accessed via a therapist setup screen or even via mobile phones.

The software has been designed to be easy to use, making the therapist more productive. And employees who can clearly see their earnings don’t worry about compensation and focus more on their customers. Many times, it’s not just the guest journey spas need to worry about but also the staff experience.

Another new function allows for online booking without selecting a therapist’s sex as there’s an increasing need for spas to be gender-neutral.

On top of this, Agilysys is looking to introduce Day Folios for spas that aren’t attached to a hotel/resort or a property management system. This will enable spa-goers to charge services, retail items and F&B to a bill that they can pay for at the end.

We’re also bringing a feature to market that will allow spas to set and manage intervals between appointments to maximise a therapist’s time.

Guests can now book online without selecting the sex of a therapist, helping spas to be gender neutral
Damien Tamisier
Damien Tamisiern / photo: dimmbizz/x-plan

We’re adding new functions to our Self Service Check In terminal which guests use to enter a spa without going to a reception desk.

Most recently, we integrated a Self Service Check Out module and we’ll soon be adding new payment service providers such as Stripe and Adyen.

We also have a new booking screen coming up for multi-day stays. This is designed to make booking packages that have multiple treatments on numerous days extremely easy. Visitors will be able to directly see what treatments are available and can book group activities without having to update each individual profile, saving a huge amount of time.

xPlan has introduced a Self Service Check Out module
Booking packages with multiple treatments will be easier, says Tamisier / photo: shutterstock/wavebreakmedia
Sal Capizzi
Sal Capizzi / photo: book4time

We’ve recently expanded the capabilities of Book4Time Pay which enables spas and hotels to capture revenue and guarantee appointments. Enhancements include support for Adyen 3D Secure, real-time currency conversion and the ability to process transactions in more than 30 countries – with more on the way.

This all allows businesses to carry out transactions seamlessly without compromising on the time, security or cost-effectiveness they love from some bigger names in payment processing.

Also new is a TechnoGym & MyWellness Interface. This allows applicable fitness memberships sold in Book4Time to sync with the MyWellness app giving spa managers the ability to manage accounts and memberships all in one place.

In addition, Book4Time is in the process of expanding its Fiscalization & Fiscal Printing capabilities. This will benefit spas in some countries which now require all revenue-driven businesses to submit certain financial data.

Book4Time has expanded the capabilities of its payment processing
Dagmar Ehrenhöfer
Dagmar Ehrenhöfer / photo: Tac

In the future, it will soon be possible to use Apple Pay via our TAC Pay interface – a feature that is already proving popular as people increasingly choose to book treatments online.

TAC Pay also makes operational tasks involved in cancellations and appointment changes a thing of the past. It’s been designed so guests can easily cancel day passes, services and gift certificates themselves in their webshop account and, under certain conditions, receive a refund.

Recently, we’ve increased the flexibility of Reservation List View. This feature is used by managers and employees and shows details about appointments and schedules – but different users need different information. Now various view settings enable users to define which fields should be displayed in what order. These customised views mean users don’t have to search for relevant information, they can see it at first glance and ultimately work more efficiently because of it.

Spas can now customise their schedule views in TAC’s Reservation List View

Originally published in Spa Business 2023 issue 3

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