23 May 2024 World leisure: news, training & property
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Spa Business
2023 issue 3

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Leisure Management - Diana Mestre

Spa People: 20th anniversary issue

Diana Mestre

High Tech will shape our future, but success will only be guaranteed if we maintain our caring, human approach

Diana Mestre, Mestre & Mestre Spa Consulting photo: Mestre & Mestre

What have been the biggest industry disruptors?
Global warming and COVID-19. Both have led to a shift towards health, wellness, transformative and regenerative tourism which impact every aspect of spa development and operations.

What key innovations can you identify?
The most significant change has been the integration of technology. From wearable tech and biohacking as a shortcut to wellness to the explosion of meditation, breathwork and yoga apps and online wellbeing tutorials and courses.

The next step is to incorporate virtual reality, augmented reality and artificial intelligence into spa offerings to enhance the customer experience.

What do you wish had been invented?
Advanced modalities that can enhance the quality of life in old age, perhaps driven by our understanding of epigenetics and telomeres and using vibrational medicine and advanced frequency-sound capsules that bring about cellular renovation and age reversal.

What’s holding spas back?
While high-tech services will shape our future, the success of spas will only be guaranteed if we maintain our caring human approach. A therapist’s biggest asset is their healing hands, ability to serve from the heart, empathy, intention and whole-person approach, ensuring that each client’s needs and concerns are understood and addressed.

The industry runs the risk of packaging practices into commercial products, driven by greed and profit, rather than focusing on the actual value of wellbeing so treatments lose their true significance and profound importance.

What will the industry look like in 2050?
I hope it will focus on human values and empowerment and that wellness is readily available to children, health providers, blue-collar workers and corporate employees – people of all ages, abilities and backgrounds.

Birthday message to Spa Business

"Spa Business is the most important wellness publication on the planet! It was the first magazine to take an interest in the spa industry in Mexico, Latin America and the Caribbean, it gave us a voice and placed us on the world map. It informs and inspires global professionals with its visionary articles"

More from spa industry leaders...

In celebration of Spa Business’ 20th anniversary, industry leaders take a look at how far the sector has come since the magazine’s inception in 2003, share personal career highlights and reveal their plans and ideas for the future.

View next: Davide Bollati

Originally published in Spa Business 2023 issue 3

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