26 May 2024 World leisure: news, training & property
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Spa Business
2022 issue 3

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Leisure Management - Premier Software: Taking bookings efficiently is critical


Premier Software: Taking bookings efficiently is critical

Premier Software and onejourney have joined forces to streamline online booking, says Lisa Buttle

The new system has been designed to increase direct revenue PHOTO: Premier Software

Taking bookings efficiently is critical to the success of spa and wellness businesses.

If you’re running disconnected systems, your team may be wasting time doing things such as creating individual reservations, when it could be better spent providing the five-star experience guests expect.

Premier Software is offering a way to speed up bookings, following a new integration between its business management solution, Core by Premier Software, and all-in-one platform, onejourney – a system which enables customers to browse, book and buy 24/7 in a single, seamless transaction.

Core integrates with onejourney’s spa module so you can access all the platform’s revenue-generating features. In addition, because onejourney software is available in modules, you can select additional functionality which is useful to your business.

Enhance your website
The customer experience begins on your website, so why not elevate the guest experience from the very first touch? With customisable branding, the onejourney platform integrates seamlessly with existing websites to create a unified, tailored shopping experience, supported by media-rich design that offers customers a feel for what they’re buying.

In addition, you remain in control of how many packages are sold and at what price.

The conversion-led design enables the system to upsell and cross-sell treatments or items at checkout – boosting average spend, with these bookings made directly through your website.

Behind the scenes
All payments are made securely into Stripe and once payment has been taken, booking data is pushed into Core’s reservations system, ready to be scheduled by your team. This digital transfer of information not only saves time, but also reduces errors.

The system gives access to onejourney’s sales dashboard where you can monitor trends across single or multiple sites, driving an increased focus on sales right across the business.

Commenting on the system, Lisa Buttle, sales and partnerships director at Journey Hospitality, the company behind onejourney, says: “Properties such as Grantley Hall and Seaham Hall are seeing commercial uplift of up to 40 per cent by using Core and onejourney.

“By developing a two-way integration with Core, onejourney accesses details of availability, managing guest expectations and the day-to-day running of the spa. The use of live availability also reduces the risk of overbooking, while giving guests the option to book alternative dates.”

PHOTO: Journey Hospitality

"Properties such as Seaham Hall are seeing commercial uplift of up to 40 per cent by using Core and onejourney" – Lisa Buttle

Originally published in Spa Business 2022 issue 3

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