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28 May 2024 World leisure: news, training & property
 
 
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Company profile
Wynne Business Consulting and Education
Address:
1204 Addison Walk
Philadelphia
PA 19147
USA
Website: https://wynnebusiness.com/
Twitter: @StarrTalk
Linkedin: Linkedin
Facebook: Facebook
Blog: www.starrcastpodcast.com
 


Lisa Starr, principal

Background
Wynne Business, founded in 1998, specialises in creating, growing and fine- tuning spas, salons, wellness centres, hotel spas, fitness centres, and other beauty and health-related businesses.

How We Work
We engage with clients on targeted issues such as creative compensation plans, growing sales through menu engineering and sales & retail training, onboarding management personnel, or evaluating the feasibility of a business plan, as well as overall performance evaluations.

We work with clients of all shapes and sizes, from small owner-operated day spas to multi-unit global brands. We are pragmatic, seasoned professionals who are passionate about integrating world-class customer experience with optimal revenue generation.

Main products and services
Business performance consulting and auditing

Whether you’re a spa, salon, wellness centre, medical practice, restaurant or independent retailer, we can help build better sales, profitability, customer loyalty, and employee engagement.

Specialties include:

■ Mystery shopping and sales flow analysis which gives you powerful insights into the strengths and weaknesses of your customer journey and identify costly gaps in your sales flow.
■ Performance optimisation programme: a customised, on-site, two-day rapid results programme which includes both assessment and staff training components to kick start business performance.
■ Leadership development: weekly or monthly coaching calls, our live spa directors management intensive, as well as our variety of self-paced online programmes, can help your front line and management teams develop their leadership skills.
■ Education: spa management and staff training
■ Spa Directors Management Intensive live: Our acclaimed live, three-day programme provides attendees with a clear understanding of the requirements for business success.
■ Spa Directors’ Management Intensive online: This twelve module, on-demand online course addresses and expands on the content of our live seminar, with regularly updated and topical material. Active students also participate in a facilitated monthly coaching call.
■ Wynne Business also presents classes, trainings and seminars on a wide array of current spa management and spa development topics, which can be customised.
■ Brand coaching and advising: Whether your sales team needs a better understanding of the challenges of their target clients, or you’d like a fresh perspective for a client sales or training meeting, we can help and we will customise content to your needs with both live and online events.

Where in the world?
Wherever we’re needed!

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