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About us
Fitronics is the parent company of TRP,
CoursePro and Member Experience
Awards and is part of the wider Jonas
Group of Companies. They develop
effective, user-friendly software for
the sport, health and fitness industry
to improve member retention, elevate
member experiences with automated
and targeted communications as
well, provide interactive software
for coaches to deliver, manage and
asses their learners from one place.
Product range and services
TRP Interact is where it all began for
Fitronics back in 2001. Our research showed
then, and continues to show now, that
members who are spoken to when they visit
have better retention rates. Interact gives
a systematic way of managing your staff ’s
gym-floor interactions with members and
measuring their effectiveness of retention.
Interact’s ‘Signpost’ functionality allows
you to target specific member groups for
conversation based on their risk-of-dropout,
membership type, join date and more! The
software encourages a change of culture
and promotes face-to-face communication
to develop personable relationships
and maintain continuous business.
TRP Digital enables operators to build
rule-based, automated email and SMS
journeys, using member information such
as membership type, age groups, and
gender to keep members engaged with
tailored content when they are away
from your facility. Using our exclusive
risk-of-dropout algorithm, you can
even set up Digital to automatically
reach out to members when they
become ‘high-risk’ whilst awarding
those who regularly visit the club for
their effort. The software allows you
to trigger communications right from
the on-boarding stage where you can
schedule ‘welcome’ emails to check-in
on new members a few days later to
gain insight into their experience and
develop touch points for assistance
to maintain a high level of service.
TRP Insight is a Net Promoter Score
based member feedback tool built
specifically for health and fitness clubs.
The user-friendly system allows you to
tap into invaluable member feedback
at-scale and easily identifies trends
to make informed decisions, improve
member experience, and grow revenue
through referrals and upsells.
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