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About us
Fitronics is the parent company of TRP,
CoursePro and Member Experience
Awards and is part of the wider Jonas
Group of Companies. They develop
eff ective, user-friendly software for
the sport, health and fi tness industry
to improve member retention, elevate
member experiences with automated
and targeted communications as
well, provide interactive software
for coaches to deliver, manage and
asses their learners from one place.
Product range and services
TRP Interact
is where it all began for
Fitronics back in 2001. Our research
showed then, and continues to show
now, that members who are spoken to
when they visit have better retention
rates. Interact gives a systematic
way of managing your staff ’s gym-
fl oor interactions with members and
measuring their eff ectiveness of retention.
Interact’s ‘Signpost’ functionality
allows you to target specifi c member
groups for conversation based on their
risk-of-dropout, membership type,
join date and more! The software encourages a change of culture and promotes face-to-face communication
to develop personable relationships
and maintain continuous business.
TRP Digital
enables operators to build
rule-based, automated email and SMS
journeys, using member information such
as membership type, age groups, and
gender to keep members engaged with
tailored content when they are away from
your facility. Using our exclusive risk-of-
dropout algorithm, you can even set up
Digital to automatically reach out to
members when they become ‘high-risk’
whilst awarding those who regularly visit
the club for their eff ort. The software
allows you to trigger communications
right from the on-boarding stage where
you can schedule ‘welcome’ emails to
check-in on new members a few days
later to gain insight into their experience
and develop touch points for assistance
to maintain a high level of service.
TRP Insight
is a Net Promoter Score
based member feedback tool built
specifi cally for health and fi tness clubs.
The user-friendly system allows you to
tap into invaluable member feedback
at-scale and easily identifies trends to make informed decisions, improve
member experience, and grow revenue
through referrals and upsells.
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