World Leisure Jobs - UK hotels rated ‘highest in Europe’ for good customer service...
06 Jul 2022 World leisure: news, training & property
 
 
HOME
JOBS
NEWS
FEATURES
PRODUCTS
FREE DIGITAL SUBSCRIPTION
PRINT SUBSCRIPTION
ADVERTISE
CONTACT US
Sign up for FREE ezine
Latest news

15 Oct 2015

UK hotels rated ‘highest in Europe’ for good customer service
BY Jak Phillips

British service was described as 'formal and polite' by 35 per cent of respondents

British service was described as 'formal and polite' by 35 per cent of respondents

UK hotels offer the best customer service in Europe, according to new research examining which aspects of a hotel are most likely to influence a guest’s impressions.

The findings from the Independent Hotel Show, in partnership with Travelzoo, are the result of a survey of more than 1,000 adults. UK hotels were rated number one for service, with hotels in Spain and Italy ranked second and third. Hotels in France fared worst, and were rated lowest for customer service.

Nine out of ten respondents said that good service could rectify their impression of a "bad hotel" and is the top reason why two-thirds of customers would rebook. Good hotel service also has huge positive word-of-mouth potential, with 40 per cent of respondents saying it would make them recommend a hotel to friends and family, second only to the cleanliness of a hotel.

Despite coming out on top, the UK’s hospitality establishments were shown to induce wildly different perceptions among consumers. British service is viewed as "formal and polite" by 35 per cent of respondents, while 18 per cent described the hospitality as "warm and generous".

Respondents' biggest bugbears regarding hotel service were flagged as "surly or condescending staff" (38 per cent), "not following up on requests" (21 per cent) and "struggling to get staff's attention" (15 per cent).

Meanwhile, boutique and luxury hotels were identified as the preferred hotel of choice for 42 per cent of respondents, followed by chain hotels (29 per cent) and budget hotels (10 per cent).

"Nothing can be more important at the luxury / boutique end of the market than service,” said Peter Hancock, chief executive of Pride of Britain Hotels.

“Our guests already have pleasant homes and access to good food and wines, so the one thing we can offer that justifies our prices is great hospitality delivered by friendly, courteous professionals."



Connect with
World Leisure
Magazine:
View issue contents
Sign up:
Instant Alerts/zines

Print edition
 

News headlines
Belmond Hotels and Dior celebrate La Dolce Vita with pop-up spas in Portofino
Belmond Hotels and Dior celebrate La Dolce Vita with pop-up spas in Portofino   04 Jul 2022

Belmond Hotels has partnered with Dior for an exclusive new wellness experience in the gardens of its luxury hotel in Portofino, named Splendido, A .... more>>
F45 will work with corporations to open in-house studios
F45 will work with corporations to open in-house studios   04 Jul 2022

F45 has launched a corporate partnership programme which will enable businesses to open an F45 studio inside their own company premises. Aerospace .... more>>
Health clubs on front line of healthcare in new initiative
Health clubs on front line of healthcare in new initiative   04 Jul 2022

A two-year research project will look to find ways to transform the UK's physical activity facilities into musculoskeletal (MSK) hubs that could be .... more>>
‘Gratitude reduces stress’ finds new study
‘Gratitude reduces stress’ finds new study   30 Jun 2022

A recent research study has found that gratitude between team members can improve their performance in high-stress situations. The study into the .... more>>
Company profile


UPTIVO S.r.l.

Uptivo makes workouts competitive and engaging while building a collaborative environment providing powerful tools to schedule activities, manage member payments, and monitor heart rate both for remote and on-site classes.

View full profile>>

Catalogue gallery


Featured Supplier

The University of Bath enhances sports facilities with £150,000 Matrix Fitness equipment upgrade

The University of Bath enhances sports facilities with £150,000 Matrix Fitness equipment upgrade

Leading UK university the University of Bath is steeped in a history of sporting excellence, with Team Bath committed to offering its students a wealth of sporting opportunities and access to world-class facilities. More>>




in this issue

• Virgin gets right to wipe out rent arrears
• Fitness industry mourns passing of Jan Spaticchia
• STA offers mindfulness resources



World Leisure jobs




Operations Assistant (Dry Site)
Salary: Competitive
Location: Bracknell, UK
Company: Everyone Active
Swimming Teachers
Salary: £13.18 - £14.26 per hour (plus 10% market supp)
Location: Melksham, UK
Company: Wiltshire Council
Swimming Teachers
Salary: £13.18 - £14.26 per hour (plus 10% market supp)
Location: Melksham, UK
Company: Wiltshire Council
Club Manager
Salary: £25,000 - £30,000pa
Location: Acton, London, UK
Company: énergie group
Diary dates
Powered by leisurediary.com

03-04 Sep 2022

HEALING SUMMIT 2022 - The Healing of Everything

Pine Cliff Resort, Portugal


12-13 Sep 2022

2022 Salt Therapy Association Conference

Wyndham Lake Buena Vista Disney Springs® Resort, Lake Buena Vista, United States



Leisure Management magazine 2018 issue 1
Leisure Management
2018 issue 1

View issue contents
View on turning pages
Download PDF
  Interview: Louis D’Amore
Louis D’Amore on the work of the International Institute for Peace through Tourism More>>
  Fitness: Hybrid fitness
ESPA Life at Corinthia's 'revolutionary' new fitness service, BodySPace More>>


Leisure Management magazine 2016 issue 1

Leisure Management
2016 issue 1

View issue contents
View turning pages
Download PDF
  Last word: Nature’s bounty
FairWild is setting standards in the harvesting of wild ingredients More>>
  Editor’s letter: Failing the elderly
Liz Terry shares her thoughts More>>


Published by Leisure Media Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd