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| Product news |
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07 Sep 2020
Xn Leisure advises on virtual memberships and how operators can move memberships online
Supplier: Xn Leisure Systems Limited
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Virtual membership options are becoming increasingly popular as a means to provide fun and innovative ways to support members to stay fit and well
According to software solutions provider, Xn Leisure, the uncertainty surrounding COVID-19 has made it more important than ever to pull out all the stops to keep members active and engaged and your profits healthy.
Increasing member retention rates by just 5 per cent has been shown to increase profits by between 25 per cent and 95 per cent.
Virtual membership options are becoming increasingly popular as a means to provide fun and innovative ways to support members to stay fit and well without having to physically attend a facility.
Providing value to your member
Virtual memberships allow members to stay connected no matter where they are. Easy, convenient, and simple to access content such as workout videos that are easy to do remotely can attract members that still want to keep active but are nervous about being on-site.
A good example of this is Xn Move, which allows you to promote your own branded livestream site, maximise conversion and retention of members, publish your virtual timetables, stay connected with your members and share reviews.
Tips for successful virtual memberships
- Identify the services that you can offer virtually
- Choose the instructors and trainers that will build online communities
- Film all fitness class content
- Set up a members-only area - this can be on your website, or a member-only app
- Make sure your joining system can allow virtual members to sign-up and pay their memberships online
- Engage clients before, during, and after classes
In summary
The one good thing to come out of the COVID-19 crisis is the pioneering new digital content to keep members engaged during these unprecedented times.
At-home workouts have been one of the defining features of 2020, and it’s becoming clear that virtual membership can be extremely useful for engaging members and stopping cancelled memberships.
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Supplier: Xn Leisure Systems Limited
Abingdon Oxfordshire UK
Xn Leisure is a provider of cutting-edge health and fitness software, offering an exceptional service to facilities in the private and public sector. Our extensive catalogue includes multi-channel selfservice solutions, fast-track kiosks and tablet check-ins. Memberships, bookings, event ticketing and payments are available via the web and mobile with customers able to easily admit themselves into your facility, reducing queues and minimising entry times.
Our customers include local authorities, trusts, facilities management companies, 24-hour low-cost gyms, climbing centres, ski centres, gymnastics clubs and the private sector.
Web:
www.xnleisure.com
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