photo: Zenoti
With our software, spas and wellness facilities can invite customers to leave a star rating and their comments, related to their overall experience, via an automated SMS message, an email, or a Customer Mobile App prompt.
If feedback is negative, the relevant staff member is automatically alerted so they can promptly remedy the situation. If feedback is positive, the guest has options to share their experience online (Google, Yelp, etc.)
Zenoti maps customer feedback to specific providers, services, and feedback tags, so businesses can easily monitor problem areas.
Dashboards track customer feedback and personas, creating insights that spa staff can use to take informed actions. Individual centres within the brand can also learn from one another’s feedback.
For example, Gene Juarez Salons & Spas monitored feedback to meet customers’ expectations when they reopened after lockdown.
They reported that knowing what clients thought was important and it was great to share positive feedback with the team as they worked with the new changes.
If feedback is
negative, the
relevant staff
member is
automatically
alerted so they can
promptly remedy
the situation