One of the spa industry’s greatest challenges is attracting and retaining employees in today’s competitive labour market. The demand is high for quality employees as the industry continues to grow.

To help the spa industry solve some of these challenges, the International SPA Association (ISPA) is hosting an inaugural event – and it has an expert on this topic lined up as a keynote speaker to guide ISPA members.

Seth Mattison – an internationally renowned expert and author on workforce trends, generational dynamics and business strategy – will discuss his book The War on Work and more at the 2020 ISPA Talent Symposium on 15 April 2020 at The Ritz-Carlton, Bacara in Santa Barbara, California.

The Talent Symposium will be the first of its kind for the spa industry and will focus solely on workforce issues. In this keynote speech, Mattison will provide attendees with insights into how to harness the power of their top talent, tap into the hidden brainpower throughout their entire organisation and learn how to adapt more quickly and proactively to changes in the marketplace.

“As our industry continues to grow, it’s imperative that our leaders cultivate a strong workforce,” says ISPA president Lynne McNees. “Seth Mattison is perfect for our inaugural Talent Symposium as he will empower our attendees to establish an ongoing system to nurture and harvest the best ideas from their employees.”

The event will be held in conjunction with the ISPA Resource Partner Summit on 14 April, 2020, at the same location. The vendors-only Resource Partner Summit will focus on the issues that matter to ISPA’s resource partner members, such as the rise of online retailing, how to capture the attention of spa decision-makers and more. In this distinct event, leading spa industry professionals will offer feedback and guided think-tank discussions to emphasize resource partners’ voices in the spa industry.

Mattison – the founder and CEO of Luminate Labs – advises leaders on key shifts happening around talent management, change and innovation, leadership and the future of work. His goal is “to help facilitate a shift in consciousness around what work and leadership will mean in the 21st century and the role individuals can play in intentionally leading organisations and legacies that bring deep value to the world.”

To register or learn more about the event, visit experience experienceispa.com or contact ispa@ispastaff.com