ike Alpert’s early career was as a Californian stockbroker with Shearson Lehman Brothers, but it was a move to Oregon that profoundly changed his life. He had been drawn to Oregon for the winter skiing, but soon after arriving decided with a close friend to create The Athletic Club of Bend, a new multi-use athletic, aquatic, tennis and social club.

One programme they started at the club was for children with severe physically disabilities, called US Able Oregon, and Alpert began twice-weekly warm water pool sessions with a five-year-old boy living with severe spina bifida. Alpert was struck by the joy these sessions brought to a boy who would never walk and asked himself why the club wasn’t doing more programmes like this. “I became obsessed with wanting to do more of these kinds of things. That five-year-old boy changed my life and gave me meaning,” he says.

Alpert eventually returned to California where, since 1997, he has been the president and CEO of The Claremont Club. Founded in 1973, the health club, fitness and wellness centre nestles in 7.5 hectares (19 acres) in the city of Claremont – around 52km east of downtown Los Angeles – where it serves more than 10,000 members.

The inclusive operating philosophy that Alpert embedded in his earlier Oregon club is also evident at The Claremont Club, which is why this year it was the recipient of IHRSA’s Outstanding Community Service Award; each year, IHRSA recognises one health club that’s making a difference in, and beyond, its local community.

Spinal cord injuries
In 2007, Claremont Club member Hal Hargrave was involved in a road traffic accident that resulted in a life-changing spinal cord injury. After one year, his insurance company stopped paying for rehabilitation and Hargrave was in limbo until The Claremont Club stepped in and offered to convert a single 84sq m (900sq ft) racquetball court into a dedicated therapy gym.

It soon became evident that there were many other people with spinal cord injuries needing ongoing rehabilitation. What started as the conversion of a single court has therefore been extended into a 474sq m (5,100sq ft) world-class facility called the Project Walk Spinal Cord Injury Recovery Center, supporting approximately 80 full-time clients.

Project Walk is a fee-based programme, as the centre employs seven specialist staff, but the club financially supports people on a case-by-case basis. Close family members receive complementary club membership so they can recuperate and also not have to witness their loved ones going through what can be very distressing therapy.

Approximately 300 people living with paralysis have experienced Project Walk to date. Lives are being transformed, with some people making such remarkable progress in both their physical and mental wellbeing that they are subsequently hired to work at the club.

Meanwhile Hargrave has since formed The Be Perfect Foundation, a non-profit organisation that supports people living with paralysis.

Health club meets healthcare
Alpert believes a health club should be more than a domain for those predisposed to physical activity – a playground for ‘active affluents’. His passion for supporting people affected by a life-changing injury or illness comes from his belief that exercise really is a medicine.

It’s an operating philosophy that’s allowing his club to straddle fitness and healthcare. “We have the ability to reach out and really help people struggling with chronic injuries and illnesses,” says Alpert. “In so many cases, these people have been written off and forgotten.”

He continues: “Exercise is medicine. Isn’t it time we took the lead in merging the experts in healthcare with the experts in fitness? Why do they continue to work so independently of each other when we know that exercise has such a powerful effect on people’s health?”

What does your club believe in?
Helping people living with paralysis may not form part of your health club’s distinctive story, but what does your business believe in?

What I believe is that, as competitive pressure intensifies in the fitness sector, it will be clubs like The Claremont Club that will flourish – and that’s because their staff, employees, management, investors and other stakeholders all know that what they’re doing is transformative and genuinely remarkable.

So ask yourself this: are other people saying the same about your organisation?