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Background briefing
premier software was launched in 1994. It’s
privately owned and owner-managed by Robert
Miles, CEO, Chris Mallen, director, and
Mark Johnson, sales director.
Main products
premier software is the internationally
renowned scheduling and management
software system for destination, resort and
hotel spas. It is the chosen system of five-star
establishments worldwide. premier software
works from single to multiple locations, is
multi-lingual and integrates with the property
management systems of hotels globally.
A wealth of industry experience and knowledge
allows the premier team to focus on
providing the world’s standard in spa business
management and enables clients to
monitor their performance and using the latest
technology. An innovative design offering
a standardised configuration at group level,
including a centralised call centre, financial
structure and treatment menu, means
that every aspect of the system can be fully
customised. With its true multi-location
solution, management teams can have full
control across all properties, from specific
departments to global spas.
premier’s extensive CRM capabilities
produce premier software with the most
sophisticated scheduling system available.
Group reservations can be effortlessly made
to allow guests’ stays to be planned with
optimum efficiency. The report suite can produce
detailed or summary reports at group,
regional, property and departmental levels.
Additional services
Yapps.com provides a unique service, offering
a one-stop shop for consumers looking to
research and book treatments immediately
online. Over 60,000 UK spas and salons are
already listed on the service. Salonlite has
been specifically designed for a smaller business
or mobile therapist, and is the world’s
first FREE cloud hosted booking system. It’s
quick to learn and easy to use, ensuring optimum
booking time is managed. Log on at your
spa or remotely from a mobile phone, laptop
or tablet. With a low total cost of ownership
at the centre of everything, premier offers
tangible benefits that answer the specific
challenges faced by reduced budgets.
Unique selling points
A privately owned, UK-based company, the
premier collection caters for the full spectrum
of the industry, from high street and boutique
spas to destination, resort and group hotel
establishments worldwide. Our in-house support
call centre features a free phone number
so the expert advice of the team is just a
call away. Knowledge is key and training is
essential to get a return on investments.
We have the best trainers in the industry,
with training taking place at your spa, our
offices or via the internet.
A focused in-house development team
provides first-class software based on client
feedback, utilising the latest tools to ensure
technical requirements are met.
How many spas do you supply?
Over 3,500 users in more than 20 countries.
Top clients
Urban Retreat within Harrods, Harvey Nichols
and Boots, UK; 12 Apostles, Cape Town; Malmaison
and Hotel Du Vin, UK; The K Club,
Ireland; ESPA Riga, Latvia; Le Meridian,
Cyprus; Lifehouse, UK; Radisson Blu Resorts,
worldwide; Clarins Skin Spas, UK; and
Barcelo Hotels & Resorts, worldwide.
Plans for 2012
To achieve growth and gain market share,
by taking a commercial viewpoint to accommodate
the changing economic climate and
become the leading supplier to hotel and destination
spas, premier software will continue
to offer a consultative approach focused on
total customer satisfaction. |
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