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Spa Business
2012 issue 4

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Leisure Management - Lucie Brosseau

Association profile

Lucie Brosseau

The CEO and president of a newly formed Québec spa association on the strength of the industry in the region and the vital role the organisation will play

Katie Barnes, Spa Business
Lucie Brosseau
The Ovarium day spa is over 30 years old
The Québec spa market is becoming saturated, but there’s still room for destination and day spas
Québec has unique spas such as Bota Bota, yet Brosseau feels it would still benefit from a classification system like hotel star ratings

This May a new body for the spa industry in Québec, Association Québécoise des spas (AQS), was formed, with the purpose of helping the already fast-growing sector to develop even more quickly. The move came during the annual general assembly of Alliance Spas Relais santé (SRs), an existing group of top operators in the region, where it was decided that a larger more representative organisation should be created for the whole of the spa industry in Québec.

While SRs will continue to focus on the quality certification of spas in Québec following the spa standards it developed with Tourism Québec in 2010, AQS will prioritise issues concerning the whole of the province’s spa industry such as training and skills development, lobbying government and sector promotion. We gain some insight into the region’s spa sector and future plans from Lucie Brosseau, AQS’s CEO and president.

How big is the spa industry in Québec?
In 2006, Canadian Tourism Commission’s Spa, Health & Wellness Sector Study (see sb06/4 p42) reported that there were 395 spas in Québec. However, this figure included beauty, hair and tanning salons. The AQS uses SRs’ definition of spas as being ‘an establishment contributing to people’s wellness in an environment conducive to relaxation, offering as the main activity one or more forms of water therapy and one or several types of professional treatments’ and based on this, we estimate that there are 200 spas in Québec. We are planning to conduct a market study in October to get a clearer picture of our industry.

The industry has certainly been booming over the last decade – it’s a strong sector and more robust because it’s different.

What’s different about spas in Québec?
Québecer spa owners travel the world to find inspiration and they’re always looking to offer products that stand out, such as the Bota Bota spa on the stationary ferry boat in Montréal and Spa Bromont with its hydromassage pool circuit and 52 powered water jets. There’s also Spa Eastman, the only destination spa in Québec and the Ovarium day spa which are both over 30 years’ old.

The main difference, however, is our Nordic spas which have become increasingly popular. These are based on thermotherapy cycles traditional to Scandinavia, which alternate between hot, cold and relaxing therapies and experiences to maximise therapeutic benefits. In 2001, there were only three Nordic spas in the region while now there’s around 40 and only two others in the rest of Canada. They’re usually located in a natural setting with a variety of baths, saunas, whirlpools, cascades/waterfalls, relaxing areas, rivers, lakes and ponds, but lately they’re coming to urban spas located on top of buildings and downtown areas.

During school breaks, the Nordic experience is open to families which is initiating children to spas. They’re also becoming a popular social trend for younger X and Y generations (those born between 1960-1979 and 1980-2000) who make up members. Operators tolerate low-voiced discussions in dedicated areas and bachelorette parties are all the rage.

That said, I don’t think all of them will survive, as the market is now saturated and is ripe for consolidation. But there’s still room for more day and destination spas.

How important is the spa industry to tourism in Québec?
Québec’s Ministry of Tourism (known as Tourism Québec) identifies 22 tourist sector associations representing regional ‘products’ such as golf, ski, camping, visitor attractions and spa. Tourism Québec has financially supported the SRs for a long time and has pledged to do so for at least the next three years. It has also worked closely with us to develop the spa standard that forms a part of our quality certification programme.

What are the main challenges facing the spa industry in Québec?
Access to qualified manpower – from massage therapists and aestheticians to managers – is a daily concern for owners. With more than 19,000 massage therapists in Québec, the training and regulation of the profession is also vital – yet there isn’t even formal recognition of the profession at a regional level by the government at the moment and that’s something the AQS will be addressing.

The craze of collective purchasing via companies such as Groupon, Tuango and Living Social not only depreciates the value of our services, but cannibalises our clientele. Less than a quarter (22 per cent) of coupon buyers a new clients, a third (34 per cent) have been to establishments occasionally, while 44 per cent are regulars.

What impact has the death of a woman in a Québec health centre last year had on the overall spa industry?
The responsible parties were charged at the end of July 2012, but it highlights how the word ‘spa’ has been misused to identify everything from a hot tub installation to a beauty salon. That’s why we want a spa classification system like that already used in the hotel industry. SRs already has a spa certification and other countries such as France and Malaysia have compiled guidelines for ratings. I strongly believe that the Global Spa & Wellness Summit (see sb12/3 p54) should play a key role in developing a cohesion between operators worldwide to assure customers a level of quality when it comes to services, products and staff; spa set-up; maintenance, hygiene and safety of equipment and sites; as well as the quality of water; environmental standards; and all relevant licences.

How will the AQS be more representative than SRs?
The only requirement is that an AQS spa fits the definition outlined earlier, whereas with SRs spas needed a minimum of five treatment rooms, a full-time receptionist and certified pool operator employees.

Membership will be cheaper too – ca$695 (us$705, €541, £438) compared to ca$8,000-$10,000 (us$8,100-$10,150, €6,250-€7,800, £5,050-£6,300), so will the cost of the certification process and annual evaluations. But on the other hand, members won’t benefit from marketing, commercialisation and advertising as with the SRs.

So far we have 39 spa members and seven partner (supplier) members with nine waiting to be signed. Our overall goal is 150 spa members and 50 partner members in the next three years.

What are the aims of the AQS?
To support, represent and defend all players in the spa industry in Québec. We’ll use the funds from Tourism Québec to conduct the industry study and promote Quebec spas outside of the province via trade shows, brochures and advertising in specialised magazines. Our goal is to develop a cohesion between all players in the industry; and devise strategies and tools to assist in challenges they may face as well as compile details of best business practices and training programmes.

We’ll also be lobbying government in key areas such as for a provincial-level regulation to open and operate a spa; for inspectors to test water quality – the law is already written, but there aren’t any inspectors to enforce it; and for formal recognition of the massage therapy profession.

Originally published in Spa Business 2012 issue 4

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