Book4Time Inc: Spa Business magazine interviews founder and CEO of Book4Time Roger Sholanki

World Leisure Jobs - Book4Time Inc: Spa Business magazine interviews founder and CEO of Book4Time Roger Sholanki

20 Apr 2024 World leisure: news, training & property

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16 Feb 2016

Spa Business magazine interviews founder and CEO of Book4Time Roger Sholanki

Supplier: Book4Time Inc
More Book4Time Inc details

Spa Business magazine interviews founder and CEO of Book4Time Roger Sholanki

Roger Sholanki of Book4Time

Spa Business magazine (SB): What are you doing that’s unique?
Roger Sholanki (RS): We recently assembled an innovation team to help us identify and evaluate promising new ideas. It works to anticipate our spas’ needs and problems, selecting the issues with the greatest potential business benefits and bringing solutions market.

SB:What’s your most recent piece of spa software?
RS: Increasingly, word of mouth is spread via online review sites, so when we heard from spas just how complicated and frustrating it was to stay on top of what their customers are saying online, we knew there had to be a better solution.

We created Spa Monitor in response, the simplest way to monitor, share and generate a spa’s online reputation. It picks up on reviews as they get posted, displaying them in one easy-to-use dashboard. And spas can build better relationships by responding to customer reviews with a single click.

SB: What’s the key to making spa software user-friendly?
RS: We take a ‘people first’ approach and think about a product from multiple perspectives – those of our clients, end users and their customers. Another crucial element is in designing and testing prototypes based on customer feedback.

SB: What are the trends to watch?
RS: Open cloud-based APIs are increasingly in demand with clients focused on boosting business by getting their various software platforms working together in harmony. Using our powerful APIs, they build custom experiences for online booking that are connected to their website or mobile app. They can also create email marketing events based on past purchases or services booked.

Supplier: Book4Time Inc
Markham Ontario Canada
Book4Time is the leading spa and ancillary revenue management software for the world’s top hotels and resorts, used by more Forbes 5-Star resorts than any other vendor. Book4Time manages the end-to-end guest experience for international hotels, resorts, casinos, golf, and private member clubs operating in over 100 countries worldwide and is the preferred solution for some of the world’s largest and most prestigious brands.

Web: www.book4time.com
More Book4Time Inc details

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