With 18 health clubs across the UK, The QHotels Collection partnered with Xplor Gym to take advantage of best-in-class technology that’s supported by an experienced, trusted team.

The hotel operator can focus more on its members and less on time-consuming admin work which is now automated.

The QHotels Collection is a selection of 20 four-star hotels and resorts located across the UK, including 18 health clubs, 17 spas and seven golf resorts.

Held back by admin-heavy tech
The QHotels Collection set out on a search to find a superior health and fitness club management system, as staff had been struggling to focus on serving and engaging members in the way they wanted, because they’d been using software that created more admin work than it took away.

Basic tasks were complex and confusing, member engagement and retention tools were missing and even basic communications and operational tasks were time-consuming and complicated.

A customisable system
After a thorough review of the available software options, The QHotels Collection chose to partner with Xplor Gym. With best-in-class, highly customisable health and fitness club management software, Xplor Gym meets and exceeds the operator’s needs.

The software was firstly rolled out to a pilot site, where it was trialled and fine-tuned, before being rolled out across all sites.

The QHotels Collection team was reassured by the approach and expertise of Xplor Gym as a partner and the multi-site hotel operator is now live with Xplor Gym across a total of 18 sites.

The Xplor Gym system has:

• Automated tedious tasks, freeing teams to focus on engaging members.

• Created a better digital experience for members with easy self-service.

• Introduced a superior software solution, with the flexibility needed to thrive.