Why did YTL take on this project?
YTL was already a significant investor in the Bath area so it was a natural development for us. Creating a five-star hotel and spa, which is the only one in the UK with direct access to natural, hot waters in a city such as Bath, was an irresistible opportunity. The Gainsborough Bath Spa is a key development for YTL and the start of our growing hotel and spa business in the UK.

Why did YTL take on the Thermae Bath Spa in 2014?
YTL had a long association with Henk Verschuur, the former director of Thermae Bath Spa, who sadly passed away in April 2015. Indeed, we sponsored the Three Tenors concert that celebrated its initial opening.

With the development of Gainsborough Bath Spa, acquiring the operational contract for Thermae Bath Spa made sense and Wessex Water’s expertise in treating water means we can ensure that these precious thermal waters are properly managed.

What’s your role?
I look after YTL’s interests in the UK and this includes chairing both Thermae Bath Spa and the Gainsborough Hotel.

What’s the aim of the hotel?
To create a five-star luxury experience for our guests – bringing back the thermal waters in the way the Romans experienced them.

Why did you decide to restrict hotel guests’ access to the spa to 7-9am and 8-10pm?
Because we really want the spa to be an oasis of calm. If you allow unrestricted access it becomes too busy and that would be detrimental to what we’re trying to achieve.

Guests having treatments can use the facilities at any time. The treatments start after 10am and usually finish by 6pm so we try and keep that time very quiet. If you’re paying a lot of money for a massage you don’t want overcrowding in the spa, you want peace and serenity. Our uppermost limit is 30 people at any one time.

What does the development of the Gainsborough mean for Bath?
To have a successful day spa and now a five-star spa hotel puts Bath on a level footing with many of the other great spa destinations in Europe. It has added real credibility. Bath is an incredible tourist destination. The whole city is a UNESCO World Heritage site and it attracts 967,000 staying visitors and 4.8 million day visitors a year.

It doesn’t just benefit Bath either. I’ve worked closely with other spa towns in the UK, including Buxton, Droitwich, Harrogate, Malvern and Royal Leamington Spa, and they’re all really supportive of what we’re doing. If it helps to raise the spa culture in the UK, those other places will benefit, too.

What was the vision for this hotel?
To create the UK’s only natural thermal spa hotel. From day one, the Spa Village concept was absolutely at the heart of the hotel.

What’s the history of the thermal waters?
In 1590, Queen Elizabeth I granted the thermal waters to the people of Bath in a royal charter, under the guardianship of the local corporation. The local corporation is now Bath and North East Somerset council, which looks after the waters on behalf of the people of Bath.

How do you treat the waters?
When the waters come out of the springs, they go through a filtration system. We add minute elements of chlorine – not because the waters aren’t pure, but because of the elements that humans introduce. We use the minimum amount permissible by law.

The waters are 45?C when they come out of the ground, but we cool them to 35-40?C [a more comfortable temperature].

You worked for Thermae Bath Spa which faced a many challenges. How did you turn it around?
Initially everyone in Bath was really excited about the Thermae Bath Spa, but because it opened three years late and cost a lot of money, there were understandably many detractors.

It wasn’t easy to win back the hearts of people, but I think we’ve done that now. It’s been hugely successful. Thermae Bath Spa attracted around 280,000 visitors in 2015, which was our busiest year to date.

Did that experience affect people’s attitudes towards the Gainsborough project?
There were a few throwaway lines, but the majority of local people really welcomed the fact that a significant building was opening up again.

The two projects are very different. Thermae Bath Spa is a public initiative and the Gainsborough has always been planned as a private project. The Gainsborough was only a few months late opening – YTL was determined to get it right.

Can you talk us through the spa experience?
When guests arrive, they sit down at the Aroma Bar with one of our therapists, who will create a personalised pouch using a blend of Neal’s Yard aromatherapy oils which they can take into the sauna.

A spa attendant will then talk them through the self-guided bathing ritual. This takes around an hour and is a very important part of the spa experience. It involves taking the waters in the three thermal pools, relaxing in the sauna and steamroom, and cooling down in between with cold showers and in the ice grotto. As part of this ritual, they can relax in the spa suite with a cup of chocolate infused with cardamom and cinnamon, a drink which was inspired by the Georgians who were strong believers in the health-giving properties of chocolate.

What are the benefits of the healing waters?
Our water is very rich in magnesium, copper and calcium. Magnesium is particularly good for aches and pains, sore joints and tired muscles.

Many of our hotel guests are leisure guests who come because it’s Bath and we are part of their experience. Eighty per cent of our guests come from the UK; 75 per cent of whom visit as a result of Spa Village Bath.

We have 100 spa members who make up approximately 12 per cent of our customers. Most of them have joined because of the thermal waters and because they want to invest in their health.

Spa Village Bath is centred around a four-storey, glass-roofed atrium, which houses the main pool – it’s a beautiful, calming light-filled space. My experience started with the self-guided water ritual with the alternating hot and cool experiences, which really helped relax me for my treatment.

I chose the signature 45-minute Freedom treatment, which was designed specially for the spa by Mexican watsu practitioner Raphael Quiroz. I was slightly apprehensive and unsure of what to expect, but my therapist Sarah put me instantly at ease and the treatment turned out to be one of the most amazing I’ve ever had. I relaxed on my back in the water, with Sarah supporting my head. She then carried out a series of stretches, moving me through the pool.

It’s a dynamic treatment: you’re constantly moving through the water, sometimes quite quickly.

Towards the end, Sarah squeezed my arm to let me know that she was going to take me under water. This was the part I was worried about as, although I love being in water, I’m not good at holding my breath. Sarah was very tuned in to my body and as I put my trust in her we settled into a rhythm where she was anticipating my breathing and taking me under accordingly.

At the end of the treatment I was held upside down in the foetal position for what seemed like a minute or more. But by then I’d entered a meditative state, relaxed at a very fundamental level and felt as though I’d gone deeply into myself, so I was able to cope without any problems.

I found the Freedom treatment an extremely powerful experience, with the real strength being the fact you have to let go completely. As a mother of small children, I spend a great deal of my life looking after others, so it felt amazing to let go and allow someone to look after me for a change.

Afterwards my body felt light and free of tension and I carried a feeling of serenity with me the rest of the day.